# Contact Us

Contact Us

This guide is intended to direct you to contact Mufy by email during the refund process. Please submit your email in the recommended format below so that we can quickly locate, distribute, and handle it.

### I. Main Recipient Email

| Purpose                         | Contact                                                 |
| ------------------------------- | ------------------------------------------------------- |
| Refund Support (Mainland China) | \[<refund@mufy.ai>]                                     |
| Refund Support (EU)             | \[<refund-eu@mufy.ai>]                                  |
| Data Protection Matters (GDPR)  | \[<dpo@mufy.ai>]                                        |
| Anti-Fraud Report               | \[<security@mufy.ai>]                                   |
| Service Hours                   | Weekdays 10:00–22:00 (Beijing Time) / 09:00–18:00 (CET) |

### II. Select CC by Issue Category

Please choose the corresponding CC email address according to your issue category, and add the corresponding tag at the beginning of the email subject. Operations will forward the email to the appropriate handler based on the CC and tag.

#### \[Security] Security Incident

**Subject**:`[Security] + Brief Description`(e.g., \[Security] Report of suspected refund code leakage)

**Email:**\[ <refund@mufy.ai> ]

```
Mufy UID:
Registered Email:
Description of the Abnormal Situation:
Measures Taken:

Attachment: Relevant screenshots
Do not include the refund code, email verification code, or account password in plain text in the email body or attachments.
```

#### \[Manual] Inquiry About Manual Application Channel

**Subject**:`[Manual] + Brief Description`(e.g., \[Manual] Inquiry About Manual Channel Material Requirements)

Email: \[<refund@mufy.ai>]

```
Mufy UID:
Registered Email:
Manual application submission time (if already submitted):
Inquiry details:
```

#### \[Progress] Inquiry About Refund Progress

**Subject**:`[Progress] + Brief Description`(e.g., \[Progress] Inquiry About Long Non-Receipt of Funds)

**Email**:\[<refund@mufy.ai>]

```
Mufy UID:
Registered Email:
Application time:
Current displayed status:
Abnormal start time:
In-site ticket submission status:

Attachment: Screenshot of the progress page or email notification
```

#### \[Inquiry] Rules and General Questions

**Subject**:`[Inquiry] + Brief Description`(e.g., \[Inquiry] Screenshot Compliance Inquiry)

**Email**:\[<refund@mufy.ai>]

```
Mufy UID (optional):
Inquiry details:
```


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mufy.ai/refund/en/contact-us.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.